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Terms & Conditions

We are Hearts Bingo (hereinafter "Hearts Bingo" or the "Platform"). These Terms and Conditions ("Terms") apply to your use of our Platform, including our website, mobile applications, and any other services we provide. By accessing or using the Platform, you agree to be bound by these Terms.

Acceptance of the Terms

By creating an account on Hearts Bingo, you acknowledge that you have read, understood, and agreed to comply with these Terms, as well as all applicable laws and regulations. If you do not agree to these Terms, please discontinue using our Platform immediately.

Eligibility Requirements

To use our Platform, you must:

  1. Be at least 18 years old (or the minimum age required in your jurisdiction).
  2. Provide accurate and complete information during account registration.
  3. Not be a resident of any restricted country or territory (see Section 12 for more information).

Minimum Age Requirements

You must be at least 18 years old to use our Platform, unless you are using it from within the Republic of Ireland, in which case you must be at least 18 years old.

Geographic Restrictions

We do not offer our services to residents of certain countries or territories due to regulatory restrictions. Please see Section 12 for a list of restricted countries and territories.

Account Registration Rules

To create an account on Hearts Bingo:

  1. Click the "Register" button on our website.
  2. Fill out the registration form with accurate information (name, email address, password, date of birth).
  3. Verify your email address by clicking the link sent to you.

One-Account-Per-User Policy

Each user may only have one account on Hearts Bingo. You are responsible for ensuring that you do not create or use multiple accounts.

Identity Verification and KYC

To ensure compliance with regulatory requirements, we reserve the right to request additional documentation from you to verify your identity and age. This may include government-issued ID (driver's license, passport) and proof of address.

Account Accuracy Obligations

You are responsible for maintaining accurate information in your account profile, including your name, email address, password, and other relevant details.

Account Security Responsibilities

  1. Keep your login credentials secure.
  2. Use strong passwords and enable two-factor authentication (where available).
  3. Regularly review your transaction history and report any suspicious activity to us.

Login Credentials and Password Protection

You are responsible for keeping your login credentials confidential. If you share or lose access to them, you may be held liable for any unauthorized transactions.

Restricted Behaviour and Prohibited Activities

We reserve the right to restrict or terminate accounts that engage in prohibited activities, including but not limited to:

  1. Cheating or colluding with other players.
  2. Using third-party software to manipulate gameplay.
  3. Misusing our promotions or bonuses.
  4. Engaging in abusive language or conduct.

Multi-Accounting and Fraud Prevention

We may restrict or terminate accounts that we suspect are being used for multi-accounting or other fraudulent activities.

Bonus and Promotion Rules

  1. All bonuses and promotions offered on Hearts Bingo are subject to specific terms and conditions (available on our website).
  2. You must comply with these terms to be eligible for any bonus or promotion.
  3. We reserve the right to modify, withdraw, or cancel any bonus or promotion at any time.

Wagering and Gameplay Conditions

  1. All games available on Hearts Bingo are subject to specific rules (available within each game).
  2. You must comply with these rules when playing any game.
  3. We reserve the right to restrict or terminate accounts that engage in prohibited gameplay activities.

Bonus Abuse Prevention

We reserve the right to review and investigate bonus abuse, including but not limited to:

  1. Repeatedly claiming bonuses without meeting eligibility criteria.
  2. Manipulating gameplay or transactions to receive bonuses.

Deposits and Withdrawals

  1. We offer various payment methods for deposits and withdrawals (available on our website).
  2. You are responsible for ensuring that your account has sufficient funds before attempting a withdrawal.
  3. All withdrawals are subject to verification procedures, which may include ID checks and proof of address.

Verification Before Withdrawals

Before we can process any withdrawal request:

  1. We will verify the information provided during registration against our internal records.
  2. We reserve the right to request additional documentation from you for further verification (e.g., government-issued ID).

Processing and Review Procedures

We may review your account activity at any time, including but not limited to: transaction history, gameplay patterns, and bonus usage.

Responsible Gambling Expectations

  1. You must not use our Platform as a means of escape from financial or personal difficulties.
  2. We encourage responsible gaming practices, such as setting limits on deposits, losses, and session times.
  3. Please visit our Responsible Gaming page for more information on how to maintain healthy gaming habits.

Self-Exclusion and Account Restrictions

If you wish to self-exclude your account:

  1. Contact us using the support channels listed in Section 9 (Contact or Support Guidance).
  2. We will temporarily restrict your access to the Platform.
  3. During this period, we may not process any withdrawals from your account.

Game Fairness and RNG Systems

We use independently tested random number generators (RNGs) for all games offered on our Platform.

Technical Interruptions or Voided Gameplay

In the unlikely event of a technical failure or system downtime:

  1. We will notify you via email, where available.
  2. Any gameplay that occurs during this period may be voided or cancelled at our discretion.

Suspension or Closure of Accounts

We reserve the right to suspend or terminate accounts for any reason, including but not limited to: non-compliance with these Terms, suspicious activity, or requests from regulatory authorities.

Intellectual Property and Platform Ownership

All content available on Hearts Bingo (including games, software, and materials) is owned by us or our licensors. You must not reproduce or distribute this material without permission.

Limitation of Liability

To the fullest extent permitted by law:

  1. We exclude any liability for losses arising from your use of the Platform.
  2. This includes but is not limited to: direct loss, indirect loss (consequential loss), incidental damages, and punitive damages.
  3. Our maximum liability will be the amount held in your account at the time of such an occurrence.

Modification of Terms

We reserve the right to modify these Terms at any time without notice.

Contact or Support Guidance

If you have any questions about our Platform or need assistance with a specific issue:

  1. Contact us using our support channels (available on our website).
  2. We aim to respond to all inquiries within 24 hours during regular working hours.

By accessing and using the Hearts Bingo platform, you agree to be bound by these Terms & Conditions.