We're committed to providing you with the best possible support experience at Hearts Bingo. Our dedicated customer support team is here to help with any questions or concerns you may have, 24/7.
Live Chat Support
You can reach us through live chat on our website. Simply click on the Live Chat icon in the bottom right corner of your screen and one of our agents will be happy to assist you. Please note that we respond to live chats as soon as possible, usually within a few minutes.
Email Support
If you prefer to contact us via email. We aim to respond to all emails within 24 hours. Please include your account details and a clear description of the issue so we can assist you promptly.
Help Centre Access
Before contacting our support team, please visit our Help Centre. Our comprehensive FAQ section should be able to answer most of your questions and provide a quick solution to common issues.
Verification or Account-Help Support
If you need assistance with account verification, password recovery, or any other account-related issue, please contact us through live chat or email. We'll do our best to resolve the issue quickly and efficiently.
Responsible Gambling Assistance
We understand that responsible gaming is a top priority for all our players. If you or someone close to you needs help with problem gambling, please visit our Responsible Gaming page for information and resources.
Technical Support
For technical issues related to our website or mobile app, please contact us through live chat or email. We'll do our best to resolve the issue as quickly as possible.
Complaint or Dispute Guidance
If you have a complaint or concern about your experience at Hearts Bingo, we encourage you to reach out to our support team through any of the above channels. We take all complaints seriously and will work with you to resolve the issue promptly.
Communication Response Expectations
Please note that response times may vary depending on the complexity of the issue and the volume of inquiries. However, we always strive to respond as soon as possible, usually within a few minutes for live chats or 24 hours for emails.
Account-Security Assistance
If you suspect any unauthorized activity on your account or have concerns about security, please contact our support team immediately through live chat or email.
Mobile and Desktop Support Accessibility
Our website and mobile app are designed to be accessible across various devices. If you experience any technical issues with our platform, please don't hesitate to reach out for assistance.
Multilingual Support
We offer multilingual support in English, Irish Gaelic, and Welsh language assistance is available upon request through the customer support team, in compliance with UKGC accessibility standards.
Preferred Contact Methods
You can choose the most suitable contact method based on your preference or issue. We'll do our best to assist you promptly regardless of which channel you use.
We're committed to providing a positive and supportive experience for all our customers. If you have any questions, concerns, or issues that require assistance, please don't hesitate to reach out through live chat, email, or by visiting our Help Centre.
